Refund policy
🔁 Return & Exchange Policy
At LitiAquaria, we’re committed to delivering high-quality products to fellow hobbyists around the world. However, we understand that unforeseen issues may occasionally occur. If your order arrives defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right for you.
✅ Eligibility for Return or Exchange
We offer a 7-day return policy for items that fall under the following conditions:
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The item is damaged or defective, OR
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You received an incorrect item.
📝 How to Initiate a Return or Exchange
Please contact us within 7 days of delivery, and provide the following:
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Your Order Number
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A brief description of the issue
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Clear photos of the defective or incorrect item
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Indicate whether you’d prefer a return or an exchange
Important: Items sent back without prior communication and approval will not be accepted.
📦 Return Conditions
To qualify for a refund or exchange:
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The item must be unused and in its original condition and packaging
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All accessories and gifts that came with the product must be included
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Items must be securely packed to prevent damage during return shipping
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Returns that are not in original condition or packaging may be rejected
🚚 Shipping Costs for Returns
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If the item is defective or incorrect due to our error, we will reimburse return shipping fees up to the amount charged in the original order
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Any additional shipping cost will be borne by the customer
💳 Refund Process
Once your return is received and inspected, we will notify you of the approval status:
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Approved refunds will be issued to your original payment method, unless otherwise agreed
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Please note: your bank or credit card provider may take some time to process and post the refund
📌 Final Notes
We reserve the right to update or amend this policy at any time, with or without prior notice.
If you have any questions, don’t hesitate to DM us on Instagram @litiaquaria or email us at contactus@litiaquaria.com.